Refund policy
At Triple Dozen, we strive to provide you with high-quality products and an exceptional shopping experience. We understand that sometimes circumstances may arise that require you to return a product. To ensure a hassle-free return process, please review our return policy below:
30-Day Return Policy for Unopened and Unused Merchandise
Returns Eligibility:
You may return unopened and unused merchandise within 30 days from the delivery date for a full refund. To be eligible for a return, the product must be in its original packaging, sealed, and in the same condition as received. We cannot accept returns for items that have been opened, used, or damaged by the customer.
Initiating a Return:
To initiate a return, please follow these steps:
Contact our Customer Service team at ogre1213@gmail.com to obtain a Return Authorization (RA) number.
Clearly write the RA number on the outside of the package you are returning.
Pack the item securely in its original packaging, including any accessories or documentation.
Ship the return package to the address provided by our Customer Service team.
Return Shipping:
Customers are responsible for the cost of return shipping unless the return is a result of our error (e.g., incorrect or defective item). We recommend using a trackable shipping method to ensure the safe return of your merchandise.
Refund Process:
Upon receiving and inspecting the returned item, we will process your refund within [number of days] business days. The refund will be issued to the original payment method used for the purchase.
Exceptions:
Please note that certain items may not be eligible for return due to hygiene or safety reasons. These items will be clearly marked as non-returnable on the product page.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our Customer Service team immediately. We will work with you to replace the item or provide a refund.
Contact Information:
If you have any questions or concerns about our return policy, please contact our Customer Service team
30-Day Return Policy for Unopened and Unused Merchandise
Returns Eligibility:
You may return unopened and unused merchandise within 30 days from the delivery date for a full refund. To be eligible for a return, the product must be in its original packaging, sealed, and in the same condition as received. We cannot accept returns for items that have been opened, used, or damaged by the customer.
Initiating a Return:
To initiate a return, please follow these steps:
Contact our Customer Service team at ogre1213@gmail.com to obtain a Return Authorization (RA) number.
Clearly write the RA number on the outside of the package you are returning.
Pack the item securely in its original packaging, including any accessories or documentation.
Ship the return package to the address provided by our Customer Service team.
Return Shipping:
Customers are responsible for the cost of return shipping unless the return is a result of our error (e.g., incorrect or defective item). We recommend using a trackable shipping method to ensure the safe return of your merchandise.
Refund Process:
Upon receiving and inspecting the returned item, we will process your refund within [number of days] business days. The refund will be issued to the original payment method used for the purchase.
Exceptions:
Please note that certain items may not be eligible for return due to hygiene or safety reasons. These items will be clearly marked as non-returnable on the product page.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our Customer Service team immediately. We will work with you to replace the item or provide a refund.
Contact Information:
If you have any questions or concerns about our return policy, please contact our Customer Service team